Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Please check our checkout page for the most current list of accepted payment methods.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to the shipping carrier’s website where you can monitor your package’s progress. You can also log into your account on our website to view your order status.

3. What is your return policy?
Our return policy allows customers to return items within 30 days of receipt for a full refund or exchange, provided that the items are in their original condition and packaging. Certain items may be non-returnable due to hygiene reasons or other restrictions; please refer to our detailed return policy on the website for more information.

4. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Generally, standard shipping takes 5-7 business days, while expedited options may deliver within 2-3 business days. International shipping times may vary significantly depending on customs processing and local postal services.

5. Do you ship internationally?
Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we ship to your location and what the associated shipping costs will be. Please note that international orders may be subject to customs duties and taxes upon arrival in your country, which are the responsibility of the customer.

6. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We process orders quickly; therefore, changes or cancellations can only be made if the order has not yet been shipped. If it has already shipped, you will need to follow our return process once you receive the item.

7. What should I do if I receive a damaged item?
If you receive an item that is damaged during shipping, please contact us within 48 hours of delivery with photos of the damage so we can assist you with a replacement or refund as per our policy regarding damaged goods.

8. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations that can be purchased directly from our website and sent via email to recipients of your choice. Gift cards do not expire and can be used towards any purchase on our site.

9. How do I create an account?
To create an account, simply click on the “Sign Up” button located at the top right corner of our homepage and fill out the required information including your name, email address, and password. Once registered, you’ll have access to exclusive offers and faster checkout options!

10. How do I unsubscribe from newsletters? *If you’d like to unsubscribe from our newsletters or promotional emails, please click on the “unsubscribe” link found at the bottom of any email we send you or manage your preferences through your account settings on our website.